Troubleshooting & FAQs

Articles

Classwize FAQ Classroom ViewCan I see a student’s incognito window?Yes, you can see a student’s Incognito window. However, we stron...
Allow Third-Party Cookies to use Classwize Features You must allow Third-Party Cookies on teachers' and students’ browsers to use Classwize features.You can use these gu...
Check Screen Recording permissions for macOS devices If a student uses a macOS device and their student tile shows one of the following messages, the Screen Recording per...
Classwize Chat FAQ Use this FAQ to find solutions to common Chat questions and issues.Turn Chat on and offTurn on Chat any time during a...
Classwize is stuck on “We’re loading your classes as fast as we can If Classwize takes over a minute to load your classrooms, please try these troubleshooting steps.Image 1: Classwize l...
Classwize Rules FAQ This topic answers common questions about Rules and provides troubleshooting advice for common problems.About Classwi...
Classwize stuck on “We’re loading your classes as fast as we can” for IT Admins If Classwize takes more than a minute to load classes for a teacher, you can refer them to this troubleshooting guide...
Co-teaching in Classwize When you and another teacher try to control the same class, your Classwize screens don’t stay in sync. This article e...
Signing in to a Captive Portal What is a Captive Portal?A Captive Portal is a web page that users must sign in to before accessing the Internet or l...
Students removed using Class Tools keep appearing in Classwize If you remove a student from a synced class in Classwize, Classwize will revert the change to match the information i...
Supporting Teachers with Classwize Sign-In This article helps IT Support staff assist Teachers with signing in to Classwize.Overview of sign-in changesClasswize...
Troubleshoot a Focus Plan   Note The new Focus Plans functionaltity is not yet available for all users. If you are unable to see the new featu...
Troubleshoot Classwize Sign In This article helps Teachers fix issues when signing in to Classwize.If you can’t sign inIf Classwize shows an error m...
Troubleshoot Classwize SIS sync issues This article helps teachers resolve issues when their class lists are outdated or show incorrect students. It focuses...
Troubleshoot Close Tab not working or showing This article explains how to fix the issue of the Close Tab option not appearing, or not working when you try to clos...
Troubleshoot Live View issues Live View features work differently depending on the type of device your students have or the configuration of Classw...
Troubleshoot Screenshots and Live View Disabled error message When using Classwize as a teacher, you may come across the error message "Live View disabled" when trying to view a s...
Troubleshooting Classes Are Not Appearing for the Teacher in Classwize The IssueWhen teachers log on to Classwize, some or all class tiles are missing from their My Classes dashboard.Known...
Why a student's screen may not appear In Classwize, each student tile typically shows the student’s active browser tab. On Chromebooks, you may see a messa...