Troubleshooting & FAQs

Articles

Classwize FAQ This article is intended for Teachers and IT Support. Classroom View Can I see a student’s incognito window? Yes, y...
Waiting for Student Activity Overview If a Student tile is showing 'Waiting for Student Activity' instead of your student’s screen, check the following: St...
Allow Third-Party Cookies to use Classwize Features You must allow Third-Party Cookies on users’ browsers to use Classwize features.You can use these guides to manage T...
Check Screen Recording permissions for macOS devices If a student uses a macOS device and their student tile shows a blank desktop or a “waiting for student activity” er...
Classwize Chat FAQ Use this FAQ to find solutions to common Chat questions and issues. Turn Chat on and off Turn on Chat any time durin...
Classwize is stuck on “We’re loading your classes as fast as we can This article is for Teachers.  If Classwize takes over a minute to load your classrooms, please try these troublesho...
Classwize Rules FAQ This article is intended for Teachers. This topic answers common questions about Rules and provides troubleshooting...
Classwize stuck on “We’re loading your classes as fast as we can” for IT Admins This article is intended for IT Support.  If Classwize takes more than a minute to load classes for a teacher, you c...
Co-teaching in Classwize When you and another teacher try to control the same class, your Classwize screens don’t stay in sync. This article e...
Signing in to a Captive Portal What is a Captive Portal? A Captive Portal is a web page that users must sign in to before accessing the Internet or...
Students added using Class Tools have disappeared from Classwize If you're using Google Classroom in Classwize and notice that the students you added disappeared the next time you o...
Supporting Teachers with Classwize Sign In This article helps IT Support staff assist Teachers with signing in to Classwize.Overview of sign in changes Linewize...
Troubleshoot a Focus Plan   Note The new Focus Plans functionaltity is not yet available for all users. If you are unable to see th...
Troubleshoot Classwize Sign In This article helps Teachers fix issues when signing in to Classwize.If you can’t sign inIf Classwize shows an error m...
Troubleshoot Close Tab not working or showing This article explains how to fix the issue of the Close Tab option not appearing, or not working when you try to clos...
Troubleshoot Live View issues Live View features work differently depending on the type of device your students have or the configuration of Class...
Troubleshoot Screenshots and Live View Disabled error message This article is for Teachers. When using Classwize as a teacher, you may come across the error message "Live View d...
Troubleshooting Classes Are Not Appearing for the Teacher in Classwize This article is intended for IT Support. The Issue When teachers log on to Classwize, some or all class tiles are m...