Troubleshoot Live View issues

Live View features work differently depending on the type of device your students have or the configuration of Classwize for your school. Contact your school’s IT Support if you’re unsure about certain Classwize settings.

I can't view a background tab, it keeps moving to the Active Tab.

If your students use Chrome, check if the Follow active tab feature is toggled on. Toggle this feature off to view background tabs without Classwize changing focus.

You cannot view background tabs in Live View if your students use Connect for Windows, as they capture the student’s screen instead of their browser.

I can't view a background tab in real-time

Only the active tab shows in real-time, background tabs will only show a screenshot of the last time the student visited the page.

I can’t view multiple monitors when a student is using a device with more than one monitor

When a student is using a device with multiple monitors:

Chromebook: Live View with the Connect for Chrome extension will show any open tab across multiple monitors.

Windows or macOS with Connect: Live View displays only the primary desktop monitor.

A student has more than one student tile

The student may have multiple devices connected to Classwize, such as a laptop and a tablet. If the student doesn't have more than one device connected, try refreshing your Classwize page.

If a refresh doesn’ t remove the duplicate tile, your student may have  two versions of the Connect installed on their computer. Contact your school's IT Support to check the student’s device.

I can't get Live View to work for some students

If your school has a Bring Your Own Device (BYOD) policy, some students may be using laptops or browsers that don't have Linewize Connect. 

Contact your school’s IT Support to check whether Connect has been installed correctly on the student’s device.