During class, you may notice that specific images or video frames are blurred, or certain webpages appear to be blocked for your students. This occurs because your school uses Content-aware filtering to protect students in real-time. If Content-aware detects a potentially inappropriate image, video or text, it blurs or blocks that specific element.
Note
If a website is in a Locked policy that is blocked by Linewize Filter, students will see a block page rather than blurred content.
Before you begin
You must have access to Focus in Classroom Manager.
Immediate fix: Use Focus
If Content-aware is disrupting your class, you can use Focus to override the blurring.
Go to your active class in Classroom Manager.
Set a Focus for the resource or website you are using (for example, website.com).
Once Focus is active, your teacher-level permissions take priority. The content should unblur immediately for your students.
Important
To successfully unblur content, you must Focus on a signature or domain (for example, Wikipedia or wikipedia.org). Focus on a direct path URL (for example, wikipedia.org/wiki/Photosynthesis) will not unblur the content.
Permanent fix: Contact school IT
If a website that is a key resource for your curriculum is consistently blurred, contact your school’s IT Support to request permanent access.