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Classroom Manager stuck on “We’re loading your classes as fast as we can” for IT Admins

Updated

If Classroom Manager takes more than a minute to load classes for a teacher, you can refer them to this troubleshooting guide, or try these troubleshooting steps yourself:

Troubleshooting Steps

  1. Use Linewize Filter to log in (masquerade) as the user to see if the problem occurs.
  2. Clear the teacher’s browser cache.
  3. Delete any duplicate classrooms by navigating to Linewize Filter > Classroom Manager > Classrooms.
  4. In Linewize Filter > Classroom Manager > Classrooms delete any archived classrooms that have the same name as an active classroom.
    By clicking on the Status column heading, you can sort all archived classrooms at the top of the list.
  5. In Linewize Filter > Classroom Manager > Classrooms rename any classrooms that have special characters.

  6. You might have too many users and groups syncing across to Classroom Manager. Navigate to Linewize Filter > Classroom Manager. There are two options to reduce the number of groups syncing across to Classroom Manager.

    Option Description Example
    Class Filter This will only sync the groups matching your keywords. Entering “Classroom Manager Room” will only include the matching groups into Classroom Manager.
    Select Providers Schools that use multiple providers can sync only those they want to use in Classroom Manager.

    Providers include Microsoft Entra ID (currently labelled as Azure), Clever, Google Classes, Google Groups, LDAP, OneRoster, ClassLink, and Wonde.    		 Selecting “Google Classes” and “Google Groups” will only include these providers in Classroom Manager.

If the problem is not resolved, contact Linewize Support.