If a student uses a macOS device and their student tile shows a blank desktop or a “waiting for student activity” error, the Screen Recording permissions may not be on.
Image 1: Student tile showing a blank desktop on a macOS device
To check the Screen Recording permissions:
- On their device, go to System Settings > Privacy & Security > Screen & System Audio Recording.
- Ensure that Screen & System Audio Recording is allowed for “classroom.plugin" or "fc-system-service_darwin-amd64”.
If the permission is showing correctly, but you are still experiencing issues, contact Linewize Support.