Use this FAQ to find solutions to common Chat questions and issues.
Turn Chat on and off
Turn on Chat any time during an active class session. Chat turns off when the class session ends. You can reopen chat messages from previous sessions at any time.
What students see when you send a Chat message
Students see a small chat button in their Chrome or Edge browser. When you send a message, the Chat window opens on their screen. They must select their active class before replying.
Image 1: Classroom Manager Chat button on a student device
Image 2: Classroom Manager Chat window on a student device
Fix missing Chat text box
If you don’t see the Chat text box:
- Increase your screen resolution to at least 720p.
- If you prefer a smaller browser window, zoom out.
If these steps don’t fix the issue, contact your school’s IT Support for further help.
Student contact outside class hours
Students can message you only during active class sessions when you turn Chat on. Chat turns off automatically outside school hours and when your class ends.
If a student is in another teacher’s class session, neither of you can send messages to each other.
Fix students can’t reply
If a student doesn’t reply to your message, check the following:
- Browser and extension: Two-way Chat only works on Chromebooks with the Linewize Connect extension and Windows devices in Companion Mode. Contact your school’s IT Support if the extension is missing or outdated.
- Google account sign in: Students must be signed in to their Google account to see and reply to messages.
- Notification status: The student may not have clicked the Chat alert. Let them know through the one-way message feature if needed.
Monitor or view Chat sessions
Chat is 1:1 between a teacher and a student. Each teacher can only see their own chat history with a student and can’t see chat messages exchanged between that student and another teacher.
Access Chat logs
All chat sessions are logged and time-stamped by your school for up to 12 months. Contact your school's IT Support to request copies of Chat Logs.
Group chats
Classroom Manager Chat doesn’t support group chats.
File sharing and images
Classroom Manager Chat doesn’t support file sharing and images.
Chat in Monitoring Mode
Chat and all other interactive tools (Class Tools, Close Tab and Rules) are unavailable in Monitoring Mode classes.