Logging Into a Captive Portal

What is a Captive Portal?

A Captive Portal is a web page that users must log into before they can access the Internet or local networks. Your school may have set up a Captive Portal to ensure only staff and students are accessing your school’s network.

Your school may also use Captive Portal to give internet access to guests and visitors that agree to the terms and conditions of using your school’s network.

Captive Portal Examples

If you’ve tried to connect to the Internet or WIFI in a public place such as a library, airport or cafe and haven’t been able to use the Internet until you entered an email address or agreed to the terms and conditions, you’ve used a Captive Portal.

Logging in to Captive Portal

If you’re connecting to your school network for the first time after your school has enabled Captive Portal, you may be blocked from accessing the Internet. Students may also be asked to log in to Captive Portal while the class is in session.

To log in to Captive Portal:

If your school has set up a Captive Portal page, you may be automatically taken to the login page. Otherwise, open a browser window and go to login.linewize.net.

1. Select Login to Network.
2. Enter your school account’s username and password.
   

   Tip

   If your school uses Google or Azure, you can select either Sign in with Google or Sign in with Azure and follow the prompts instead. You will be taken back to Captive Portal upon successful login.

3. Select Sign in with Username and Password.
   
   
   
4. Select an option for associating the device.

• • Continue and Save My Device: Select this option if you’re the only one using the device. Captive Portal will associate this device with your account and you will no longer be asked to log in when accessing the school network using this device until you log out of Captive Portal.
    

    Info

    This option is not available at all schools.

  • Continue Without Saving: Select this option if you are using a shared device (for example, a computer in a lab or classroom). Captive Portal will ask you to log in each time you access the network from this device.

Upon successfully logging in, you can either visit your My Dashboard page or browse your desired websites.

Logging Out of Captive Portal

To ensure your data is protected if you’re using a shared computer, make sure to log out of Captive Portal after using the device.

1. Go to http://login.linewize.net (http not https).
2. Select one of the following:

• • Logout of Network if you are logged in with your school account using username and password.
  • Logout of Network and Google if you are logged in using your Google account.
  • Logout of Network and Azure if you are logged in using your Azure AD account.

Troubleshooting

Why is my school’s Captive Portal asking me to log in?

The Captive Portal can appear when:

• Your computer or device isn’t recognized by your school’s network.
• You were logged out on the shared computer.
• The school requires you to log in each time you connect to the network.
• The school has reset all network connections at the school.

When the Captive Portal appears on your device, you then have to log in using the credentials provided by your school, such as your username and password, or your Google or Azure AD account.

I think one of my students is stuck on a Captive Portal. How can I help them log in?

First, determine if your student is stuck on your school’s Captive Portal or a public Captive Portal. Your school’s Captive Portal will look the same for your students as it does for you. If it looks different, it could be a public Captive Portal and your student will need to ask for help from venue staff.

If the student is stuck on your school Captive Portal, ask the student to manually log out by selecting the Logout of Network button on the Captive Portal page if they can’t manually log out, try:

• Closing all browsers on the student’s device.
• Disconnecting and reconnecting the device to the school’s network.
• Open a new browser session and, if necessary, go to http://login.linewize.net (http not https).

My student can’t connect to the school’s internet. Is that because of the Captive Portal?

Captive Portal can be one reason why one of your students can’t connect to your school’s internet or internal network. Students at schools that use a Captive Portal must log into the Portal before they can access the internet.

Direct the student to http://login.linewize.net (http not https) to see if they have logged into the Captive Portal.

• If they are logged in, they will see their My School Manager dashboard.
• If they are logged in but still can’t connect to the internet, contact your school’s IT support.

If they are not logged into Captive Portal, and the option to log in doesn’t appear, you can try:

• Closing all browsers on the student’s device.
• Disconnecting and reconnecting the device to the school’s network.
• Opening a new browser session and, if necessary, go to http://login.linewize.net to try logging in again.

Do Students have to log in to Captive portal when they bring a new personal or Bring Your Own (BYO) device to school?

Yes, if your school has enabled Captive Portal, students will need to sign in to Captive Portal each time they bring a new BYO device to school and connect it to the school’s network. They can then choose to save the device to their user account, which will remove the need to log into Captive Portal on that device in the future.

Quick Guides

Download or print a guide for logging into Captive Portal.