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Supporting Teachers with Classwize Sign-In

Updated
This article is for IT Support. 

This article helps IT Support staff assist Teachers with signing in to Classwize.

Overview of sign-in changes

Classwize uses SSO as the preferred sign-in method to improve security. Username/password sign-in is restricted because it is less secure and available only in specific scenarios. 

Key points:

  • The public Classwize sign-in page only supports SSO.
  • Most Teachers must sign in using their school’s unique Classwize sign in URL.
  • Username/password sign-in is controlled by Linewize Support and is typically used only for customers with LDAP authentication or locally created Classwize users.

Teacher sign-in scenarios

  • Teachers should always use their school’s unique Classwize sign-in link.
  • If a Teacher tries to sign in using the public sign-in page, they may see this message:
This sign in option isn’t available based on the details you’ve provided. 
Please reach out to your school’s IT support to get your unique Classwize login link.
  • When this message appears, give the Teacher their school’s unique sign-in link.

Manage unique Classwize sign-in links

To find your school’s unique Classwize sign-in URL:

  1. In Linewize Filter, go to Configuration > Classwize.
  2. The URL appears at the top of the page.

Encourage Teachers to bookmark the link so they can access it directly next time.

Troubleshoot and escalate

When a Teacher reports a sign-in issue:

  1. Confirm they’re using the school’s unique sign-in link.
  2. Check SSO configuration if your school uses Google, Microsoft or ClassLink.
  3. Confirm whether Username/password sign-in is expected for your school’s Classwize setup.
  4. Raise with Linewize Support if the issues continue.