Courses setup for IT support

Setting up Courses at your School

This article is for IT support. 

Your school's set up of Courses will be determined by whether:

  • You are an existing School Manager customer
  • You are an existing School Manager and Classwize customer
  • You are a new Linewize customer

Prerequisite for Courses:

  • An active license must be purchased and activated on your Linewize account. Seek assistance from a Linewize Sales Representative.
  • An up-to-date sync of your school’s students and teacher groups in School Manager. See Sync help articles or seek assistance from Linewize Support
  • Your Classwize portal is configured, with teacher groups and classes. See Classwize Configuration help articles or seek assistance from Linewize Support.

Courses allow Teachers to enroll students seamlessly into a course.

For existing schools that currently only use School Manager

  1. Purchase a License for Courses. (Seek assistance from a Linewize Sales Representative).
  2. Ensure your teachers and students are synced to School Manager.
  3. On the Dashboard of School Manager, select the Classwize button.

    Info

    For more information about syncing, read Google, Azure AD, or LDAP Servers.

  4. Sign in to the Classwize Teacher Portal as a teacher.
  5. Select a Class and open the Courses tab for that class.
  6. Here, teachers can enroll students from the class into a chosen course.

For existing schools that currently use School Manager and Classwize

  1. Purchase a License for Courses. (Seek assistance from a Linewize Sales Representative).
  2. Ensure your teachers and students are synced to School Manager.

    Info

    For more information about syncing, read Google, Azure AD, or LDAP Servers.

  3. On the Dashboard of School Manager, select the Classwize button.
  4. Sign in to the Classwize Teacher Portal as a teacher.
  5. Select a Class and open the Courses tab for that class.
  6. Here, teachers can enroll students from the class into a chosen course.

For schools that are entirely new to Linewize

  1. Purchase a License for Courses. (Seek assistance from a Linewize Sales Representative)
  2. The Linewize Deployment Engineer will assist you with syncing your teachers and students from your directory to School Manager, and will then configure the Classwize Portal for your teachers to log into.

    Info

    For more information about syncing, read Google, Azure AD, or LDAP Servers.

  3. On the Dashboard of School Manager, select the Classwize button.
  4. Sign in to the Classwize Teacher Portal as a teacher.
  5. Select a Class and open the Courses tab for that class.
  6. Here, teachers can enroll students from the class into a chosen course.

 

Courses Troubleshooting 

This article is intended for IT support. 

This article describes the process of troubleshooting some common issues that may arise during the setup and configuration of Courses in Classwize.

A teacher can’t find a student in their class.

  1. Sign in to School Manager.
  2. Go to Configuration > Users and Groups > Users
  3. Using the search bar, confirm that the student is missing.
    1. If the student appears, ensure they are added to the correct class.
    2. If the student doesn’t appear, continue to step 4.
  4. Verify that the student appears in your directory and in the correct class.
    1. If the student is missing, add them and sync with School Manager again
    2. If the student is present, sync with School Manager again.

A student’s details are incorrect.

    1. Sign in to your directory.
    2. Update the student details.
    3. Sign in to School Manager.
    4. Sync the Users and Groups again into School Manager.

Info

For more information about syncing, read Google, Azure AD, or LDAP Servers.

Students can’t log in via Student Portal.

Students log in using their username. If a student can’t log in, it could be because:

  1. The teacher hasn’t enrolled the student into a course.
  2. The student has entered their username incorrectly or
  3. The student’s username is incorrect in School Manager and your directory. Follow the steps outlined in A student’s details are incorrect.

Info

If a student has forgotten their username, Teachers can see the students' usernames from within the Classwize Portal. Go to Classwize Portal > Your chosen Class > Courses > Manage Enrollments. Teachers will see the student’s username under the Student Name and Username column.

How do I configure my courses for a new year/term?

  1. Ensure the license has been purchased.
  2. Ensure the correct teachers and students have been synced into School Manager.
  3. Ensure the correct classes have been created/synced.
  4. Ensure the teachers and students are in the correct classes.

Teachers can’t access the Courses tab.

If teachers need help accessing Courses, contact Linewize Support to ensure your school's license has been activated and Classwize is configured accordingly.

Students can’t see their courses.

  1. Ensure the student has been enrolled in the correct course(s).
  2. Ensure the student has the correct link to the Student Portal to log in to access their courses.
  3. Teachers can find this within the Courses tab in Classwize when managing the enrollments.
  4. If they are still having issues, contact Linewize Support.

A teacher needs to reset their login password.

If a teacher has forgotten their password, you must reset it from your directory. For example, If your school uses Google, you must reset their password from the Google Admin Console.

 

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